Service Desk

Self-Service Password Reset

To reset your Acentra Health password credentials, click here and follow the instructions as prompted.

Tips for Submitting a Service Desk Ticket

Here’s what to include so that we can provide quick and timely service! Remember, the more information, the better. In your request, please include:

• A clear description of your problem or request, mention any error messages, codes, or screenshots.
• Specify the device, software, or system involved. Indicate when the problem started and if it’s intermittent or continuous.
• Include your contact information and your availability and explain how the issue affects your work and its urgency.

If your issue involves an Acentra Health application, please also include:

• Name of the Application.
• Case ID or Member ID being used when an issue arises (if applicable). Also, include whether this issue is only happening with this case/member or all that you’ve tried.
• What you were trying to do prior to running into the error or issue.

Please note: do not include any Protected health information (PHI) or Personal Identifiable Information (PII) in your request.